Terms of Service
Last updated: May 2026
By activating a Dhruv card, you agree to these terms. Please read carefully.
1. Service Description
Dhruv provides emergency identity cards (physical PVC card + digital profile) that display your medical information and trigger alerts to family, ambulance services, hospitals and insurance TPAs when your card is scanned or NFC tapped during an emergency.
2. Eligibility
- You must be 18 years or older to activate a card for yourself
- Parents or guardians may activate cards on behalf of minors
- You must provide accurate information — incorrect data could affect emergency care
3. Medical Information Accuracy
Important: You are solely responsible for the accuracy of medical information on your Dhruv card. Incorrect blood group, allergy or medication information could harm you. Always verify information after entering it.
4. Emergency Consent
By checking the Emergency Data Sharing Consent checkbox, you authorize Dhruv to:
- Share your medical profile with hospitals, ambulance services and insurance TPAs during emergencies
- Send your GPS location to emergency contacts and emergency services
- Create and share an incident ID with police, hospitals and your family
- Log all emergency events with timestamp and location
You may withdraw this consent at any time from your dashboard. Withdrawal means clinical data will not be shared with hospitals or TPAs during emergencies — only your family will be notified.
5. Limitations of Service
- Dhruv is not a substitute for calling 108 or 112
- Dhruv does not guarantee ambulance response times
- Dhruv does not guarantee hospital bed availability
- Dhruv does not guarantee insurance cashless approval
- WhatsApp delivery depends on Twilio's service availability
- GPS accuracy depends on the bystander's phone and signal
6. Plans and Payment
- Dhruv Lite — ₹599 one-time, ₹199/year renewal
- Dhruv Prime — ₹799 one-time, ₹299/year renewal
- Dhruv Elite — ₹1,999/year (6 family cards)
- All prices include GST
- Physical cards are non-refundable once dispatched
- Digital activation is non-refundable
7. Card Loss or Theft
If your card is lost or stolen, immediately deactivate it from your dashboard. Dhruv is not responsible for unauthorized scans of a lost or stolen card before deactivation.
8. Prohibited Use
- Do not trigger false emergencies — this is a criminal offence under Indian law
- Do not share your card with others — it is linked to your medical data
- Do not use the parking alert feature to harass vehicle owners
9. Intellectual Property
The Dhruv name, logo, platform design and hospital database are proprietary. Unauthorized reproduction or copying is prohibited.
10. Limitation of Liability
Dhruv provides a best-effort emergency notification service. We are not liable for failure of alerts due to network issues, third-party service outages, or incorrect contact details. Maximum liability is limited to the amount paid for your Dhruv plan.
11. Governing Law
These terms are governed by the laws of India. Disputes shall be subject to the jurisdiction of courts in Vijayawada, Andhra Pradesh.
12. Contact
For any queries: support@dhruv.in
Address: [Company Address], Vijayawada, Andhra Pradesh