Refund & Cancellation Policy
Dhruv Emergency Response Systems (OPC) Private Limited · Last updated 24 October 2026
All payments are final. The Health plan (₹99 launch offer and the ₹499 yearly plan) and DHRUVAID card plans are not refundable once paid, whether or not the services are used — like a mobile recharge. Please read what each service includes on the Plans page before paying.
1. Health services
- ₹99 launch offer (first 1,000 members, bought on or before 31 Dec 2026): non-refundable. It is valid till 31 Dec 2026 whatever day it is bought, including when bought close to that date, and does not carry over into 2027.
- ₹499 yearly Health plan (from 1 Jan 2027): non-refundable, including any part of the year not used. It is valid for 12 months from the date of payment and does not renew automatically.
- There are no per-use charges. Single uses bought earlier at ₹49 are non-refundable; any not yet used do not expire and stay in your account.
- A report or document reading is counted only when the AI has read it successfully. If the reading fails, no use is taken. Up to 10 readings a month are included in the plan; the monthly limit is not a reason for a refund.
- If you buy a DHRUVAID Prime or Elite card within 12 months of paying for the Health plan, the amount you paid is adjusted against the card price. This adjustment is not paid out as cash.
2. DHRUVAID card plans (Lite, Prime, Elite)
- Card plans and renewals are non-refundable once paid.
- Physical cards are non-refundable once dispatched. If a card arrives damaged or does not work, write to us within 7 days of delivery with a photo and we will replace it free of charge.
3. When we do refund
- Failed payment: money deducted but the payment failed or was not confirmed. Banks and Razorpay usually reverse it automatically within 5–7 working days. If it is not reversed, write to us and we will refund it in full.
- Charged twice: if you were charged more than once for the same purchase, the extra payment is refunded in full.
If a purchase is not added to your account: if you paid but the plan did not appear in your account because of a technical problem on our side, write to us with the payment ID and we will add it to your account so you can use the service. This is not refunded as money.
Approved refunds go back to the original payment method within 5–7 working days.
4. Cancellation
You can stop using DHRUVAID at any time. Nothing renews automatically, so there is nothing to cancel. Stopping does not give a refund for the time left on a plan.
5. Misuse
Access may be suspended without refund for misuse, such as copying, sharing or scraping the Nutrition Guide or Specialist Finder (see Terms).
6. Contact
For payment problems, email contact@dhruvaid.in or use the Contact page with your registered mobile number and the Razorpay payment ID (it starts with pay_ and is in the payment SMS or email). We reply within 2 working days.